Who We Are

Candletech operates from Cairns, Australia, providing investment awareness education to individuals who want to make better financial decisions. We're bound by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), which guide how we handle your personal information.

Our contact details are listed at the end of this document if you need to reach us about privacy concerns.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like in practice:

Personal Information You Provide

• Your name, email address, and phone number when you sign up for programs or contact us
• Physical address details if you register for in-person sessions in Cairns
• Financial goals and experience level to help us tailor educational content
• Payment information when you enroll in programs (processed securely through third-party providers)
• Communication preferences and feedback about our programs

Information Collected Automatically

• Website usage data including pages visited and time spent on content
• Device information such as browser type, operating system, and IP address
• Interaction patterns with our educational materials and resources
• Referral sources that brought you to our website

How We Use Your Information

The information we gather helps us provide better educational experiences. We use it to:

• Deliver the learning programs and resources you've signed up for
• Send updates about upcoming sessions, new content, or changes to existing programs
• Respond to your questions and provide support when you need it
• Improve our content based on what topics resonate with learners
• Process enrollment and manage attendance for our programs
• Analyze how people use our website to make it more helpful
• Comply with legal requirements and protect against misuse

We're careful about communication. If you've opted in, you'll hear from us about educational opportunities that might interest you. But we keep it relevant—no spam, no selling your details to marketers.

Sharing Your Information

We don't sell your personal information. Period. But we do work with certain partners to deliver our services effectively:

All third parties we work with are required to handle your information responsibly and use it only for the purposes we've specified. We vet our partners carefully.

Your Rights Under Australian Privacy Law

Australian privacy law gives you significant control over your personal information. Here's what you can do:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request removal of your data (subject to legal retention requirements)
• Restriction: Limit how we use your information in certain circumstances
• Objection: Opt out of marketing communications or certain data uses
• Complaint: Lodge a complaint if you believe we've mishandled your information

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.

Data Security and Protection

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security measures include:

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure storage systems with restricted access controls
• Regular security assessments and updates to our systems
• Staff training on privacy and data protection practices
• Secure disposal of information that's no longer needed

That said, no online system is completely immune to security risks. We do our best to protect your data, but we can't guarantee absolute security. If you notice anything suspicious related to your account or our services, let us know immediately.

How Long We Keep Your Information

We don't keep your data longer than necessary. Retention periods vary based on the type of information and our legal obligations:

• Active participant records: Maintained while you're enrolled in programs plus 12 months
• Financial records: Kept for 7 years as required by Australian tax law
• Marketing preferences: Until you unsubscribe or request removal
• Website analytics: Aggregated and anonymized after 26 months
• Communication records: Generally retained for 3 years for quality and dispute resolution

After these periods, we either delete your information or anonymize it so it can no longer identify you personally.

Cookies and Website Tracking

Our website uses cookies and similar technologies to function properly and understand how visitors use our content. Here's what you should know:

Types of Cookies We Use

• Essential cookies: Required for the website to work correctly, like remembering your login
• Performance cookies: Help us understand which content is most helpful to visitors
• Functionality cookies: Remember your preferences and settings

You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when they're being sent. Keep in mind that disabling certain cookies might affect your experience on our website.

Third-Party Services and Links

Our website might link to external resources or educational content on other platforms. We're not responsible for the privacy practices of these third-party sites. When you click away from candletech.vip, you're subject to the privacy policy of wherever you land.

We occasionally embed content from services like YouTube for educational videos. These embedded elements might collect data according to their own privacy policies, which you should review separately.

Children's Privacy

Our programs are designed for adults interested in investment education. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, please contact us so we can remove it.

Changes to This Privacy Policy

We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active participants by email and post a notice on our website.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it periodically, especially if you're an active participant in our programs.